09 Sep Advantages Of Having Service Level Agreement
The implementation of a service level agreement avoids unnecessary worries and the quality of the service is ensured by the end consumer, since the companies are best served and the suppliers guarantee their credibility in the market. An SLA is a two-party agreement that describes the service provided, documents service level objectives (what service is measured on), and defines the responsibilities of the service provider (HR) and the customer (employees and managers). A great way to measure service is to build service level agreements. A service level agreement (SLA) is an obligation that a service provider commits to its customers in order to provide a standard service. The service level is then a measure of current performance against the standard performance set. As you can see in this example, the automatic application of SLAs to incoming cases in your DEH case management tool offers great benefits when it comes to tracking and follow-up. . . .